Introduction

Rentid, Inc. ("Rentid," "we," "us," or "our") welcomes you. We're excited you're accessing our services. Our software and marketplace are designed and tailored for businesses who want to rent vehicles, known as "hosts", and their customers who are seeking vehicle rental services, referred to as "guests". Hosts and Guests are collectively referred to as "customers," or "users." Our services are made up of our rental platform ("RentDirect" and "www.rentid.io") accessed via our software, our licensees' websites, and applications operated by Rentid on behalf of our licensees. Our integrated verification and risk assessment services ("RentID"), and our integrated insurance and protection plan services ("RentShield"). Our mobile application (the "Rentid App"), and our dedicated marketplace ("Rentid," and "Rentid.com"), which is accessed via our website, www.rentid.io (collectively, the "Website"). RentDirect, RentID, and RentShield are collectively referred to herein as the "Platform." The Platform and the Website are collectively referred to as the "Services."

Our Services are made available to you under the Terms of Use outlined herein, subject to modifications at our discretion. By engaging with the public areas or by utilizing the Services, you acknowledge your comprehension, acceptance, and binding agreement to these Terms of Use, as well as our Privacy Policy, both of which form this "Agreement" and are incorporated by reference. Should you disagree with any part of these terms, we kindly ask you to abstain from using the Services.

We reserve the exclusive right to modify the Services or revise this Agreement, including the Terms. Any such alterations will be communicated through the Services, with an update to the "Last Updated" date located at the start of these Terms. Continuation of your interaction with the Services following these updates, or upon receiving notification of these changes, signifies your consent to the updated terms. If the revised terms are not acceptable to you, you are entitled to cease using the Services and to terminate your Rentid Account within 30 days.

Eligibility & Registration

As a Host: You are required to be at least 18 years old, possess a valid driver's license, and own a valid business entity located in the United States in order to utilize our services. To create an account, you must supply your first and last name, email address, phone number, and establish a username and password. When listing a vehicle on the platform, you may be requested to provide additional details about yourself, your business, and your vehicle(s). It is imperative to offer up-to-date, accurate, and complete information throughout the registration, booking, and listing procedures.

As a Guest: You need to be at least 18 years old to register for an account. Creating a Rentid account involves providing your first and last name, email address, phone number, and setting up a password. Typically, you must be at least 21 years old at the time of booking to rent and drive a vehicle on the platform, unless the host grants special approval.

Verification Processes

We reserve the right, at our discretion, to either verify or not verify our users' identities, driver's license validity, background, and personal or commercial auto insurance information, as well as vehicle information, prior to or during their use of our services. This verification may be conducted through our or an authorized service provider for verification services. If we are not able to verify your identity, you will not be able to use our services. We do not recommend or vouch for any vehicle or user, nor their background, and do not commit to carrying out any particular verification procedure.

Fee Structure & Collections

Hosts using our services during promotional periods can access them without a fee. However, subscription fees, per-use charges, violation penalties, and other financial obligations associated with platform services, when applicable, are available for review through the host portal. We do not issue refunds to hosts unless specifically approved by Rentid.

Guests initiating our services are liable for fees related to our services and/or a specific host, incurred at any stage of the booking and rental process. These fees will be itemized on the invoice for each booking or rental, unless Rentid specifies otherwise.

Taxes

All Fees charged by Rentid are exclusive of any applicable taxes. You are responsible for any Taxes that may result from your subscription to or use of Rentid's services. Rentid may collect Taxes through the platform calculated based on the tax rates applicable to the billing address you provide.

Payment Processing

By using our payment processing services, hosts and guests authorize us and our authorized service providers to process payments using the provided payment details for transactions on our platform. It's necessary for you to keep a valid payment method on file with us to handle all incurred and ongoing Fees.

User Account Responsibility

You are committed to using your account and our services in line with these Terms, applicable laws, and any provided guidelines. You bear sole responsibility for all activity associated with your account. It's crucial to safeguard the security of your account details, especially your password.

Communication

By utilizing our services, you agree to receive communications from us, which may include emails, phone calls, text messages, or videoconferences. These communications can encompass service updates, news, survey invitations, marketing content, and other pertinent information.

Prohibited Acts

In your interactions with our services, we expect that you will not engage in any activities that breach laws or regulations, post false or defamatory content, infringe on intellectual property rights, or harm our brand. This includes unauthorized use of our services, misuse of our content, and creating confusingly similar domains or trademarks.

Protection Plans & Insurances

At Rentid, we provide dedicated protection plans for both hosts and guests, which are distinct from traditional insurance policies. While we're not an insurance company, these plans are crafted to offer added security and assurance during your experience with us. Insurance coverages selected from our platform will not cover persons under the age of 21 years old although persons as young as 18 years old can rent at a host's discretion.

Violations & Termination

While we hold the right, we are not obligated to thoroughly investigate, pursue legal actions, or involve law enforcement against violations of our Agreement as allowed by law. We also reserve the right, at any moment and without prior notice, to remove or restrict access to any content that we find objectionable, in breach of these Terms, or harmful to our services.

You are free to stop using our services at any time. We also reserve the right to terminate your access to the services and remove any listings for any reason, in line with applicable laws.

Disclaimers

While we facilitate car rental arrangements through our platform, it's important to note that we are neither a vehicle rental service nor an insurance provider. We do not assume responsibility for the actions or omissions of users, vehicle manufacturers, optional extras, or third-party service providers. Our services are provided "as is," without any kind of warranty, express or implied.

Limitation of Liability

To the extent not prohibited by law, you waive the right to sue or make claims against us, our affiliates, and any user of our services for any damages or losses. Our total liability in relation to these terms or your use of our services will not exceed the greater of your past twelve-month payments for bookings or earnings as a host, or US$100.

Indemnification

You agree to indemnify and hold Rentid harmless from any claims, damages, losses, and expenses arising from your use of our services, violations of these terms, your content, interactions with other users, or your vehicle bookings.

Guest Obligations & Cancellation

As a guest using our platform, you pledge to possess a valid, legal driver's license and to provide proof of this, either directly to the host or through our services. You agree to treat the rented vehicle and any additional options with care, ensuring they are returned on time and in the same condition as when you received them.

For guests, please note that the standard right of withdrawal does not apply to transactions made on our services. Your cancellation options and rights are solely governed by our specific cancellation policy.

Vehicle Damage & Insurance

The guest who books the trip assumes financial responsibility for all physical damage to, or theft of, the vehicle during the trip. This includes any additional costs and fees related to vehicle damage, irrespective of fault.

As a host on our platform, you cannot provide liability insurance to guests. For trips originating in the US, there is coverage under an automobile liability insurance policy only if selected from the platform prior to the start of a trip.